Administrative Services

Departmental Clerical and Administrative support for:

 

Employee Evaluations

AIS Human Resources Records

Attendance Recording & Adjustments Reconciliation

Business Cards Ordering and Distribution

Equipment Repair Coordination - Copier

Fax Administration & Distribution

Overnight Mail Delivery

Mail Distribution & Mailbox Maintenance

Maintain University Policy & Procedures Changes with Human Resources

Magazine Subscriptions Coordination (other than EBSCO)

Office Supplies

Payroll

RAS Document Number Assignment and Distribution

Receptionist Coverage

Secretarial Support for Department, Director and leaders

Travel Coordination

Team Members:

Christine Biehn

Annette McLane, Team Leader

Carrie Murphy

Julie Norton

Budget & Planning

Departmental responsibility for:

 

Annual Contractual Merit Increases and Budgetary Impact of Other Salary Increases

Academic SSPP&R

Billing System Administration

Budget Projections

Contract Administration

Facility & Space Management

Financial Records

Planning Process

Requisitions & Orders

Telephone System

Team Members:

Phil Burnett, Team Leader

Cyndi Finkhouse

Connie Krebs

Customer Help Center

"First Point of Contact" Coordination for AIS Customers

Help & Support Center First-Level Phone Support

System and Data Security Administration for AIS-based Systems

Also Responsible for AIS Departmental Processes:

Publication Coordination

Request for Application Support Process and Access Request (Services Request Logging & Tracking Coordination)

AIS Voice mail content/standards

Help & Support Center Rotation Program Coordination

2nd (through Nth) Level Support Process Coordination

Problem Tracking & Handoff Process Coordination

Public Web Server Coordination

Sentinel Coordination

Team Members:

Ahmed Issawi

Tony Mankel

Annette McLane, Team Leader

Win Minott

Tom Rose

Lex Smith

Kevin Wyatt

Laurie Young

Data Administration and Security

Client Based Computing (CBC) Support & Training

Create and support Data Directory for colleges and departments (Where is data? How do I get to it? What does it mean?)

Data Base Administration for AIS Applications (Includes physical data modeling, database definition and implementation, physical database support, dictionary support, etc.)

Documentation Support for AIS Systems and Services

Forms Tracking Utility (FTU) Application Management and Support

Logical Data Modeling for AIS Applications (with application developers)

Security Analysis and Design and departmental oversight of the security function

Support Reporting Databases on MSUDATA Server

Support for Data Resources Administration function (Enterprise Information Stewardship)

webCredit Application Support

Team Members:

Azelarabe Bennani

Sally Burns

Scott Cooley

Jamie Dean

Teresa Elliott

Shawn Fulton

John Griffith, Team Leader

Denise Hasselbach

Robert Hodge

Tony Kuhlman

Michele Lemon

Barb Morse

Dan Skinner

 

Departmental Systems & Services

Review Current Computing Environment (Office)

Briefing Papers

Client Consultation Meetings

Choosing & Evaluating Vendors

Communications Support

Consultation Report Review - Internal

Consultation Report Review - External

Consultation Reports & Buy Lists

Coordinating Equipment Repair & Returns

Desk-Top to Host Communication

Documentation

Hardware/Software Evaluation/Recommendation

Microsoft NT and NetWare Server Security Analysis

New Technology Investigation

PC Hardware Software Trouble Shooting

PC/LAN Implementation

Printer Implementation

Printer Trouble Shooting

Purchase Requisition Review

Windows Support

Team Members:

Tim Childs

Tony Cooke

Vic Doe

Ann Green, Team Leader

Aaron Ledger

Victor Lounds

Bruce Smith

Timo Vasquez

 

 

Enterprise Business Systems Projects

Responsible for all phases of the Enterprise Business Systems Projects.

Team Members:

Jaffrin Abdul Salam

Seyed Alavi

Bruce Alexander, Project Director

Muhammad Azimi

Kris Catton

Mike Criswell

Eden Davis

Jeffrey Domeyer

Bin Gao

Jane Goodrich

Mary McCulloch

Eileen McGaffigan

Eileen Morey

Barb Morse

Jarl Olsen

Kathy Paradise

Ajay Patel

Catherine Tan

Mark Terry

Ann Thorsen

Linda Vernon

Rick Vogt

Jan Wallace

Diane Waters

Brian Werner

Doreen Woodward

Man Zhang

Financial Resource & Development Systems

Provide application development and integration support for customers including:

Analysis

Business Requirements Analysis

Coding

Consultation

Customer Advocacy

Design Documentation

Implementation

Production Support

Project Management

Research

Testing

for the following Application System Groups:

Accounts Payable Systems

Advance System

AIS Departmental Billing

Alumni Association

Athletic Ticket Office System

Bank Reconciliation System

Campaign Reporting

Departmental Accounting Model System

Fiscal Year End Reporting

General Ledger System

Housing Accounting Reporting

Production Control System

Purchasing System

Travel System

United Way System

Voucher Check Writing System

Team Members:

Dennis Blankenship

Steve Brower

Rod Buckel

Bruce Gaugush

Kim Gwynn

Maribeth Harger

Craig Killian, Team Leader

Mary Stanewich

Human Resource Systems

Provide application development and integration support for customers including:

System and Program Analysis

Business Requirements Analysis

Coding

Consultation

Customer Advocacy

Design Documentation

Implementation

Production Support

Project Management

Research

Testing

for the following Application System Groups:

Affirmative Action

Benefits

Budget

Customer Support

Faculty/Staff Directory

Graduate Assistant Appointments

Payroll

Personnel

Student Employment Authorization

Student Insurance

Unemployment Compensation

Team Members:

Craig Dale

Gerry Felipe

Gary Flegel

Lori Grimes

Karen Kocsis

Debbie Millsop, Team Leader

Denise O'Dras

Steve Richards

Bob Zelmanski

Methods & Education Services

AIS' audio visual library

Coordinate technical training for AIS staff

Provide ergonomics support for AIS staff:

Promote staff awareness of sound ergonomic practices

Perform workstation evaluations and recommend and order ergonomically correct office equipment as needed

Administer and maintain the repository and supporting processes for AIS policy, work process and standards documentation

Provide support for AIS' project management process, including education and mentoring services

Coordinate the implementation of an AIS infrastructure for web-based application development that consists of guidelines and resources for developers

Provide consulting and support for the use of quality improvement techniques in AIS

Provide support for the AIS applications development process / life cycle

Provide support for the AIS metrics initiative

Provide AIS support for the Libraries, Computing and Technology Training Program (LCTTP):

Develop and deliver non-credit classes and workshops

Develop LCTTP printed publications

Maintain LCTTP web pages

Provide technical support for the LCTTP registration and scheduling system

Provide application support for the President's Office MSU Football System

Provide consulting and assistance in setting up MSU Letterhead for departments in electronic form

Team Members:

Ann Green, Team Leader

Kelli Hart

Summer Issawi

Rashad Muhammad

Grace Rodriguez

Jo Silsby

Production Services

Change Management

Client Relations

Deliveries

Disaster Recovery

Facilities Management

Forms Inventory and Ordering

Operation Control Center (OCC) Service Desk

Mainframe/Cross-platform Scheduling and Monitoring

Keymaster Administration, Training and Management Operations Management

Tape Library Management

Off-site Inventory List

Print/Output Services and Management

Problem Determination for 1st and 2nd Level

Computer Room Hardware Planning

AIS Document Viewer Administration and Management

Application Move Process From Test to Production

Team Members:

Edna Awalt

Daniel Bacigal

Sharon Bennett, Team Leader

Mike Butcher

Connie Crew

Judy Dodge

Dawn Everts

Paula Hodge

Jack Kohler

Rene Mendoza

Kris Mikek

Tom Smith

Larry Wallace

Pam Weil

Patty Zamora

Project Management Support Team (PMST)

Provide all aspects of project management responsibilities for projects of high sensitivity and/or high complexity.

Project management responsibilities include activities like planning, leading, coordination, project control, communications, resource management, and vendor relations.

Provide project management coaching to less experienced project managers on the Project Management Support Team and within the department.

Provide an example of knowledgeable, effective service to others and in the usage of continuous quality improvement in all aspects of service.

Team Members:

Michael McDonald

Keesa Muhammad

Jim Stanley, Team Leader

Student Academic Records Systems

Provide application development and integration support for customers including:

Analysis

Business Requirements Analysis

Coding

Consultation

Customer Advocacy

Design Documentation

Implementation

Production Support

Project Management

Research

Testing

for the following Application System Groups:

Academic History

Academic Orientation Programs Support

Admissions

Course Catalog and Schedule

Degree Navigator

Enrollment, including WebEnroll

Grades

Extracts for Academic History, Admissions and Catalog

Extract Freezes

General Person and Organizational Structure Modules

Housing and Food Services Systems

Immunization Data Collection

OISS/Info (Office for International Students and Scholars)

Student directory (F99)

Student Information System (SIS)

STU-INFO for Student Academic Functions

Transfer Credit Equivalency System (ACTS)

Team Members:

Bob Carpenter

Jackie Chen

Connie Faircloth

Tony Farrell

Richard Firman

Belenda Murphy

John Rogus

Craig Rosenberger, Team Leader

Jessie Smart

Andrew Thomas

Chris Wilson

Student Financial Records Systems

Provide application development and integration support for customers including:

Analysis

Business Requirements Analysis

Coding

Consultation

Customer Advocacy

Design Documentation

Implementation

Production Support

Project Management

Research

Testing

for the following Application System Groups:

Cashiering

Disenrollment

Federal Loans to SIS Interfaces

Fellowships

Financial Aid

Issue Tracking

Lockbox Processing

Scholarships / Endowments

Short Term Loans

SIS Accounts Receivable (AR)

SIS Fee Assessment (AS)

SIS Batch Holds

SIS Disbursement (DB)

SIS Extracts for Modules in this Group

SIS Tables for Modules in this Group

Student Health Subsidy Program

STUINFO for Student Financial Functions

Work Study Awarding

Team Members:

Sandy Darrow

Deborah Flegel

Jean Gzybowski

Connie Hudak

James Kruth

Don Merillat, Supervisor

David Pressick, Supervisor

Mike Robinson

Jim Stanley, Team Leader

David Thorell

Technical Services

Applications Development in Support of AIS Infrastructure

Communications Advocacy

DBMS Software Support

Disaster Recovery(Lead)

Disk/Tape Software Support

Form Design

NCPASS Software Support

Operating System Infrastructure Support

OLTP Support

Performance Management including communications

Printer System Software & Support

Server Infrastructure

Software Installation Infrastructure Support

Top Secret Software Support

Team Members:

Pat Belleville

Tom Clifford

Sergey Dashevskiy

Brad Fears

Kevin Fowlks

Fred Gifford

David Hoover

Aimee Houghton

Wissam Jada

Craig Knight

Harley Koepf

Steve Mann

Bryan Murphy

Pat Murphy

Benjamin O'Brien

Thomas Porter

Jim Smith, Team Leader

Joan Tierney